We value your time and trust. Please take a moment to review our policies regarding appointments, privacy, and our satisfaction guarantee.
Your satisfaction is our top priority. We take pride in delivering exceptional service and beautiful results that last.
7-Day Warranty: We warranty all services for 7 days. If you experience any issues with your service within this period, please contact us immediately.
While our work is expected to last a period in-line with or exceeding industry standards, individual situations may vary based on factors such as:
How to Report an Issue:
Should you have an issue with your service, please contact us as soon as you notice the problem:
Our team will work with you to address any concerns and ensure you leave our spa completely satisfied. We may ask you to come in for a complimentary touch-up or correction, depending on the nature of the issue.
Please Note: Issues reported after 7 days may be addressed on a case-by-case basis, but warranty coverage is not guaranteed. We encourage you to inspect your service before leaving the spa and reach out immediately if you have any concerns.
We understand that schedules can change, and we strive to accommodate our clients' needs while respecting the time of our talented team and other guests.
Cancellation Fee: Appointments canceled within 24 hours of the scheduled time are subject to a fee equal to 50% of the booked service cost.
How to Cancel or Reschedule:
We recommend canceling or rescheduling as early as possible to avoid fees and to allow us to offer your appointment time to another guest. To ensure fairness for all clients and our staff, we ask that you provide at least 24 hours' notice.
By booking an appointment with Dream Spa, you agree to our cancellation policy.
Gift cards are a wonderful way to share the Dream Spa experience with friends and loved ones. Please note the following terms regarding gift card validity and balance inquiries.
Validity Period: All gift cards are valid for one (1) year from the date of purchase. After that time, any unused value is surrendered.
Balance Inquiries: If you would like to inquire about your gift card balance, please call or text us at (512) 382-7500. Our team will be happy to provide you with your current balance and help you book an appointment to use your gift card.
We encourage you to use your gift card within the one-year validity period to enjoy our services. Gift cards can be applied toward any of our spa services and make the perfect gift for any occasion.
Your privacy is important to us. Dream Spa is committed to protecting your personal information and being transparent about how we use data.
Website Cookies: We use cookies to improve the experience on our website. Cookies help us understand how visitors interact with our site, allowing us to provide better service and functionality.
Analytics Data: Data collected by analytics tools is non-personally identifiable. We use this information to understand general traffic patterns, popular services, and how to improve our website. This data cannot be used to identify individual visitors.
Marketing Communications: Customers can opt out of non-appointment related communications from us at any time. We respect your communication preferences and make it easy to unsubscribe from promotional emails or text messages.
Your Data Rights: You have the right to request information about the data we collect, request corrections, or ask us to delete your information. Please contact us at (512) 382-7500 for any privacy-related questions or requests.
We never sell your personal information to third parties. Any data shared with service providers (such as our booking system) is used solely to provide you with our services and is protected by strict confidentiality agreements.
We're here to help! If you have any questions or need clarification about our policies, please don't hesitate to reach out. Our friendly team is ready to assist you.